Terms and Conditions

1. Nature of the Service

NaiGo (naigo.in) operates solely as a digital intermediary platform under Section 79 of the Information Technology Act, 2000. NaiGo facilitates communication, queue scheduling, and chair token issuance between customers and independent physical salons or doorstep grooming freelancers[cite: 12]. NaiGo does not employ salon staff, nor does it directly perform haircutting, grooming, or beauty procedures[cite: 12].

2. Appointment Booking & Queue Protocol

• Pending Status & Acceptance: Newly placed appointments begin in a pending status awaiting confirmation by the salon partner. Confirmation is communicated via the live digital queue slip and WhatsApp.
• Arrival Window & Grace Period: Customers are expected to arrive 5 to 10 minutes before their designated arrival window. Because chairs are reserved atomically, salons extend a 15-minute grace period past the appointment time before an unarrived booking may be flagged or cancelled.
• 3-Strike Persistent No-Show Policy: Clients who fail to arrive without prior cancellation may be marked as a No-Show by the salon. Any mobile number accumulating three (3) or more unexcused no-show strikes will be automatically restricted from placing further online bookings across the platform.
• Customer Self-Cancellation: Customers may cancel their appointment free of charge directly from their live tracking slip at any time prior to the appointment window, releasing the seat immediately for waiting walk-in clients.

3. Happy Hour & Promotional Discounts

Participating salons may offer off-peak promotional discounts ("Happy Hour") typically active Monday through Thursday between 12:00 PM and 4:00 PM. Applicable discount percentages are calculated and displayed prior to checkout and honored directly at the counter upon service completion.

4. Doorstep & Home Service Rules

For bookings categorized under "Doorstep Home Service"[cite: 12]:

• Customers must provide accurate residential addresses and verifiable landmarks[cite: 12].
• Customers must provide a safe and well-lit environment with access to basic water and electricity required to complete the selected grooming services[cite: 12].
• Applicable home visit travel fees (as specified by the provider) are disclosed in the estimated counter bill prior to reservation[cite: 12].

5. Payment Terms (100% Pay-at-Counter)

NaiGo does not collect advance payments, token booking fees, or convenience charges on the platform[cite: 12]. All service payments are settled directly between the customer and the salon or freelance specialist after completion via Cash, UPI (Google Pay, PhonePe, Paytm), or card[cite: 12].

6. Limitation of Liability

As a technology facilitator, NaiGo is not liable for[cite: 12]:

• The quality, outcome, hygiene standards, or chemical safety of services provided by independent partners[cite: 12].
• Allergic reactions, scalp sensitivities, or unexpected outcomes from cosmetic products used[cite: 12].
• Loss of personal items or premises damages at partner establishments or residential locations[cite: 12].

Any disputes regarding service delivery must be resolved directly with the respective salon management[cite: 12].

7. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India[cite: 12]. Any disputes shall fall under the exclusive jurisdiction of the competent courts in West Bengal, India[cite: 12].