Privacy Policy

1. Overview

NaiGo ("we," "our," or "the Platform"), operating under naigo.in in West Bengal, India, respects your personal privacy and is committed to handling consumer and partner information with strict confidentiality in compliance with the Digital Personal Data Protection Act (DPDPA), 2023, and the Information Technology Act, 2000.

2. Information We Collect

• Customer Booking Information: Full name, 10-digit Indian WhatsApp mobile number, selected grooming services, appointment date/time, and residential address (for doorstep home visits only)[cite: 12].
• Booking Verification & Audit Data: Cryptographic cancellation tokens, token display identifiers, and no-show audit history associated with mobile numbers to prevent unauthorized slot blocking and serial no-shows[cite: 10, 12].
• Geolocation Data: Device GPS coordinates (latitude and longitude) are requested solely upon user consent to calculate real-time driving distances to neighborhood salons[cite: 9, 12]. We do not run background geolocation tracking[cite: 12].
• Partner Identity & Salon Profiles: Salon trade name, address, owner contact numbers, operational timings, chair capacity, storefront and interior imagery, and encrypted 4-digit dashboard MPINs[cite: 6, 12].
• Browser Storage: We use browser localStorage strictly to cache your contact details and private booking access tokens so you can access your live queue slip without logging in[cite: 12].

3. How We Use Information

Your data is processed exclusively for the following operational workflows[cite: 12]:

• Generating assigned chair tokens and routing appointment summaries to salon dashboards and via WhatsApp[cite: 6, 12].
• Calculating real-time chair capacity, waiting queue numbers, and estimated arrival buffer windows[cite: 12].
• Enabling secure 1-tap customer self-cancellation using stored cryptographic tokens[cite: 12].
• Protecting neighborhood salons from serial no-shows through automated strike checks[cite: 10, 12].

4. Data Security & Storage Architecture

NaiGo employs industry-standard encryption protocols and role-level PostgreSQL security policies[cite: 11, 12]. Database access keys and administrative credentials remain strictly isolated[cite: 11, 12]. Rate-limiting algorithms and bot challenge verifications protect our API endpoints from malicious automated abuse[cite: 10, 12].

5. Data Sharing & Third Parties

NaiGo does not sell, lease, or monetize personal data to marketing agencies or advertisers[cite: 12]. Customer information is shared strictly with the specific salon or doorstep stylist selected during booking to fulfill grooming services[cite: 12].

6. User Rights & Data Deletion

Under applicable Indian data privacy regulations, you have the right to request access to or the removal of your personal records from our database[cite: 12]. To request record erasure, contact our team via WhatsApp support or by email at support@naigo.in[cite: 12].

7. Contact Information

For privacy inquiries or technical questions regarding data handling[cite: 12]:
Email: support@naigo.in[cite: 12]
WhatsApp Support: +91 9475767790[cite: 12]
Operating Entity: NaiGo, West Bengal, India[cite: 12]