Cancellation & No-Show Policy

1. 1-Tap Self-Service Cancellation

Appointment scheduling on NaiGo is completely flexible[cite: 13]. Every reservation generates an instant digital live tracking slip accessible directly on your device (naigo.in/track?id=...)[cite: 13]. You can cancel your appointment and release your chair at any time with a single tap[cite: 13]—no phone calls, OTPs, or merchant approvals required[cite: 13].

2. 100% Zero Cancellation Fees

NaiGo operates entirely on a transparent pay-at-counter model[cite: 13]. No cancellation penalties, token deposits, or convenience fee deductions are ever levied[cite: 13]. You are never billed for canceling or rescheduling an appointment[cite: 13].

3. 15-Minute Arrival Grace Period Buffer

We understand traffic and neighborhood transit delays happen. Salon partners observe a mandatory 15-minute grace period past your scheduled start time before taking any action[cite: 6]. If you arrive within this 15-minute window, your chair remains protected.

4. Persistent 3-Strike No-Show Penalty System

Because salon chairs and stylist work hours are reserved atomically, reserving a seat and abandoning it without canceling prevents other waiting customers from booking[cite: 6, 13].

• If a customer does not arrive and the 15-minute grace period expires without prior cancellation, the salon partner may release the chair and flag the turn as a No-Show[cite: 6].
• Each unexcused no-show records a penalty strike against the customer's registered 10-digit mobile number[cite: 6, 10].
• 3-Strike Lockout: Any mobile number that accumulates three (3) or more unexcused no-shows is automatically restricted by the system from making further online reservations across all salons.
• To avoid strikes, simply tap "Cancel My Appointment" on your live slip beforehand so the chair can be reassigned fairly to walk-in patrons[cite: 13].

5. Salon-Initiated Cancellations

In rare situations involving unforeseen facility emergencies (such as sudden power grid outages, medical emergencies, or equipment failure), a salon partner may cancel an appointment[cite: 13]. If this occurs, you will receive an immediate notification on your live slip and via WhatsApp, leaving you free to choose another available salon without delay[cite: 13].